Return & Refund Policy

At SynthCase, we want you to be satisfied with your order. Because our phone cases are made to order using a print-on-demand process, the following return and refund conditions apply.

Change of Mind

Because each SynthCase product is produced specifically after an order is placed, we generally do not accept returns or provide refunds for change of mind.

Please carefully check your phone model, case design, quantity, shipping address, and other order details before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as reasonably possible so we can assess the issue and assist you. Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Email us at abdelrazigadam189@gmail.com. and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

• Photos of the product and packaging where relevant

Once we review your request, we will provide an appropriate solution, which may include a replacement, reprint, refund, or other remedy, depending on the circumstances and your rights under applicable consumer law.

Wrong Phone Model or Product Selected

Customers are responsible for selecting the correct phone model, case design, and quantity before placing an order.

Because our products are made to order, we generally cannot offer a return, replacement, or refund if you accidentally select the wrong phone model, design, or other product option, except where required by applicable consumer law.

If you notice a mistake shortly after placing your order, please contact us immediately at abdelrazigadam189@gmail.com. We will do our best to help before production begins, but we cannot guarantee that an order can be changed once it has entered production.

Order Changes & Cancellations

Our production process may begin shortly after an order is placed.

If you need to change or cancel your order, please contact us as soon as possible. If production has already started, we may not be able to modify or cancel the order.

Returns

Please do not send a product back without contacting us first.

If a return is required, we will provide instructions on what to do next. Return arrangements will depend on the circumstances of the order and the nature of the issue.

Refunds

If a refund is approved, it will generally be issued to your original payment method.

Once a refund has been processed by SynthCase, the time it takes to appear in your account may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Your rights and the remedy available to you will depend on the circumstances and nature of the problem, and may include a repair, replacement, refund or compensation where required by law.

Contact Us

For questions about returns, refunds, damaged products, incorrect orders, or cancellations, please contact us at:

abdelrazigadam189@gmail.com.

Please include your order number whenever possible so we can assist you more efficiently.